Effective Date: August 26, 2026
Atlantic Air Conditioning (“Atlantic Air,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website, request HVAC services, communicate with us, or opt in to receive SMS text messages.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Address and service location
- Email address
- Telephone or mobile phone number
- Information about your HVAC equipment or service request
- Appointment and scheduling information
- Communications you send to us, including SMS messages
- Estimates, service records, and other information necessary to provide HVAC services
When you opt in to SMS messaging, we may also collect and maintain your mobile telephone number, your consent to receive SMS messages, and records of SMS opt-in and opt-out requests.
How We Collect Information
We may collect information directly from you when you:
- Contact Atlantic Air Conditioning by telephone, text message, email, or our website
- Request HVAC service or an estimate
- Schedule or confirm an appointment
- Complete a website form
- Provide information to one of our employees or representatives
- Opt in to receive SMS communications
We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address, and website usage information.
How We Use Your Information
Atlantic Air Conditioning may use your information to:
- Respond to HVAC service requests
- Schedule and confirm appointments
- Provide technician arrival notifications
- Communicate service updates
- Prepare and communicate estimates
- Provide customer support
- Perform and administer HVAC services
- Maintain customer and service records
- Respond to questions and inquiries
- Operate and improve our business and website
- Send SMS messages that you have consented to receive
- Comply with applicable legal and regulatory requirements
SMS Communications
If you opt in to receive SMS messages from Atlantic Air Conditioning, we may send informational text messages regarding:
- HVAC service requests
- Appointment scheduling
- Appointment confirmations
- Technician arrival notifications
- Service updates
- Estimates
- Customer support
Message frequency varies based on your service requests and interactions with Atlantic Air Conditioning. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message from Atlantic Air Conditioning.
For assistance, reply HELP or contact Atlantic Air Conditioning at (626) 752-7733 or rob@atlanticairusa.com.
Additional information regarding our SMS messaging program is available in our Terms & Conditions:
How We Share Information
Atlantic Air Conditioning does not sell or rent your personal information.
We may disclose information when reasonably necessary to service providers that assist us in operating our business, providing HVAC services, communicating with customers, maintaining our website or technology systems, or complying with legal requirements.
We may also disclose information when required by law, regulation, subpoena, court order, or other valid legal process.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers when necessary to support legitimate business operations; however, text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
We do not sell, rent, or transfer SMS consent information for marketing purposes.
Data Security
Atlantic Air Conditioning uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Website Information
Our website may use cookies or similar technologies to help the website function properly, understand website usage, and improve the visitor experience.
Your browser may allow you to limit or disable cookies. Disabling certain cookies may affect some website functionality.
Third-Party Services and Links
Our website may contain links to third-party websites or use third-party service providers. Atlantic Air Conditioning is not responsible for the privacy practices of websites or services that we do not operate.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Your Choices
You may contact us to request that we update or correct personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.
You may opt out of SMS messages at any time by replying STOP.
For SMS assistance, reply HELP or contact us using the information below.
Changes to This Privacy Policy
Atlantic Air Conditioning may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact:
Atlantic Air Conditioning
Phone: (626) 752-7733
Email: rob@atlanticairusa.com
Website: https://atlanticairusa.com
For SMS assistance, reply HELP or contact us using the telephone number or email address above.